Support Center: Frequently Asked Questions

How long will it take to deliver my order?

After many thousands of jobs, we’ve determined a few “rule of thumb” lead times when it comes to custom orders. Please know:

At Radius Track. We’re absolutely committed to deliver your order on time, as promised. We thoroughly understand that contractors and distributors are often required to meet tight deadlines and we will always do everything we can to help you stay on schedule. From evaluating material specs, to reducing production time, to expediting shipping, we know how important it is to keep the job running and we’ll you’re your requirements our requirements.

Yes, we can guarantee delivery dates. We understand that you occasionally require very specific delivery dates and we’ll always do our best to help find you freight solutions that can guarantee dates if that’s what you need.

Please understand that sometimes there’s nothing we can do to meet your schedule and we’ll be honest about that. If we know that we can’t hit a required lead time, we’ll always tell you what we can do before you commit to placing the order. We’d rather turn down an order than make false promises. If a problem delays production on your order, you’ll know as soon as we do. No surprises.

So what are the “rule of thumb” lead times?

Stock Material Orders
One week plus shipping time is our preferred standard on stock material orders. What’s stock material?
10’ lengths on track
Punched studs (our “standard” is unpunched!)
Standard width and gauge combinations

Special Order Material
Two weeks plus shipping time is the standard on orders with special order material. Why? Because we generally need that extra week to receive the non-stock material from our steel suppliers.

When Structural Engineering is Required
Structural engineering typically takes two to three weeks to complete.

Domes Domes typically require between 7 – 12 weeks for delivery.
Very Large or Complex Projects Well…there’s just no standard here. But don’t worry, we’re very good organizing production schedules, phasing out projects, and making sure that our customer’s projects stay on (or ahead) of schedule.

Don’t the crimps in your track get in the way of stud placement?

Radius Track goes to great lengths to make sure that the crimp layout on the track that it pre-curves is spaced so it will easily accommodate stud placement for wall assembly. In the hundreds of thousands of feet of track that Radius Track has produced and sent to projects across the country the issue of crimps creating problems in the field has been for all practical purposes – a non-issue.

Does Radius Track provide labor for installation?

Although we do not get directly involved in the installation of the products we supply, we can serve as a resource in different capacities related to a project.

Radius Track has individuals’ on-staff able to provide advice and technical assistance pertaining to the installation and assembly of our products. If the customer needs a qualified steel framing contractor to do the actual installation, depending on the market, we can possibly provide contractor names and contact information based on our industry experience and knowledge. It will be up to the customer to actually determine who ultimately does the installation. Radius Track does not get directly involved in the contracting of field labor and installation process. It is important to keep in mind that any steel framing contractor should be able to easily install our Curved-Right pre-curved material on a project.

Does Radius Track provide installation instruction with custom orders?

If it was a line item order placed by using the RFQ form (aka a simple material list), the parts will be color coded to correlate to the line item description on the shipping manifest for easy identification on the job.

When Radius Track has been involved with BIM design and/or 3D modeling on a more complex project, a customer drawing is typically sent along with color coded and labeled parts.

Radius Track does not provide installation instructions on how to actually do the framing in the field. Radius Track will provide consultation over the telephone or email application of the products it provides.

What’s the lead time if I order custom material?

We understand that you’re often working on very tight schedules and may have meetings and bid dates looming (sometimes in just minutes!). Sure, we’d like to have plenty of time to give you the most detailed and accurate proposal possible, but if you just need a ballpark in a hurry, we’ll always do our best to get you started.

There are two preferred ways to get a quote:

Complete our Request for Quote (RFQ) form or supply us a material list.
When we receive a completed RFQ form or any standard material list that includes radius, curve type, and material size, gauge, length and quantity we will do our best to send back your proposal within 24 hours.

Send us drawings.
When we receive drawings, project scope can have a lot do with how long it takes to create a proposal. Anytime we involve our very talented design and modeling department we’ll ask for at least a week to create your proposal.

Lead times for delivery of Curved-Right custom fabricated orders.

After many thousands of jobs, we’ve determined a few “rule of thumb” lead times when it comes to custom orders. What we want you to know first:
At Radius Track. We’re absolutely committed to deliver your Curved-Right order on time, as promised. We thoroughly understand that contractors and distributors are often required to meet tight deadlines and we will always do everything we can to help you stay on schedule. From evaluating material specs, to reducing production time, to expediting shipping, we know how important it is to keep the job running and we’ll you’re your requirements our requirements.

Yes, we can guarantee delivery dates. We understand that you occasionally require very specific delivery dates and we’ll always do our best to help find you freight solutions that can guarantee dates if that’s what you need.

Please understand that sometimes there’s nothing we can do to meet your schedule and we’ll be honest about that. If we know that we can’t hit a required lead time, we’ll always tell you what we can do before you commit to placing the order. We’d rather turn down an order than make false promises. If a problem delays production on your order, you’ll know as soon as we do. No surprises.
So what are the “rule of thumb” lead times?:

Stock Material Orders
One week plus shipping time is our preferred standard on stock material orders. What’s stock material?
10’ lengths on track
Punched studs (our “standard” is unpunched!)
Standard width and gauge combinations

Special Order Material
Two weeks plus shipping time is the standard on orders with special order material. Why? Because we generally need that extra week to receive the non-stock material from our steel suppliers.
When Structural Engineering is Required
Structural engineering typically takes two to three weeks to complete.
Domes Domes typically require between 7 – 12 weeks for delivery.
Very Large or Complex Projects Well…there’s just no standard here. But don’t worry, we’re very good organizing production schedules, phasing out projects, and making sure that our customer’s projects stay on (or ahead) of schedule.

Lead times for Ready Products, Radius Track & Trim Bender and Parts.

We keep our Ready Products, Track Benders, Trim Benders and parts in stock and ready to go. We can even ship same day when orders are placed before 11:00 am CST!

Shipping Times
We can ship domestically and internationally and shipping times vary widely by location. Times will also vary by carrier, vehicle requirement and which combination of air, land, or sea is involved. We work very hard to make sure that we only choose freight carriers that provide affordable, safe and reliable service and many of them offer expedited and guaranteed services.

Please give us a call and we’ll be glad to discuss all of your shipping options.

Why isn’t angle (L-metal) listed under the Standard Bend “B” Curve Type?

Visualizing curved angle can be tricky because there’s no clearly defined top or bottom. Angle isn’t listed under the “B” curve type because the curved shape of the angle is better defined by either “Curved Leg-In” or “Curved Leg-Out”.

Here’s one way to figure out which curve type you need:

Imagine a piece of angle sitting on a table in front of you so you can see both the vertical flange (point to the ceiling) and the horizontal flange (pointing towards you). Now picture yourself putting a hand on each end of the angle and pulling them towards you into a circle so the horizontal flange laying flat on the table is pointing towards the inside of the circle. This is the Curved Leg-In “C” curve type. Now picture yourself pushing those ends away from you in a circle so the horizontal flange laying flat on the table are point towards the outside of the circle. This is the Curved Leg-Out “R” curve type.

Why does the RFQ form only list studs under the Standard Bend “B” Curve Type?

There is a limitation when bending “studs”. Due to the structural properties of steel studs they can only be bent in a “standard-bend” profile, or the “hard-way”. Studs cannot be rolled or crimped; consequently they cannot be formed into a curved leg-in, or curved leg-out profile. In reality, there is not typically a demand for studs to be formed in either of those profiles.

What are the capabilities and limitations of your Curved-Right pre-curved material?

Radius Track can bend track, studs, angle, hat-channel, CRC, and slip-track. Certain materials are limited to the type of bend they can perform due to their unique properties. We are always available, at the home office, to give you specific information regarding the bend capability of any material.

When it comes to requirements that are more structural, Radius Track can bend materials up to 14 gauge (68 mils) in strength. Radius Track can work with materials having up to a 12 inch web and 3 inch flange.